Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Answer Guarantee

  • Each ticket you submit to the tech help Dept will be replied to within approximately one hour. The common issues shall be addressed immediately. Nonetheless, if the assistance question you have submitted calls for the help of a trained technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Qualified Client Support Service

  • We offer 7 days a week technical help by using a ultra–fast ticket program built into your Control Panel. You can email us anytime about any of the applications that come installed in advance on your virtual server, which include the selected Linux OS version, the server management panel and our in–house produced Web Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • A comprehensive and frequently updated articles base is incorporated into our custom–built Web Control Panel. It includes quick tips on how to execute all the fundamental site managing duties. The Help section offers you descriptive how–to articles and step by step video lessons. You can gain access to the Help section by pressing the Help or Video buttons in the top right part of each Control Panel section.