Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be replied to in no more than one hour after the ticket or e–mail was submitted. If your case requires additional assistance from an admin, we will forward the trouble ticket or the e–mail to the person on duty then leave a note to notify you that more time will be needed for finding the optimal solution. And if you make use of our Administration Services package, any of the tasks included there will be performed whenever you specify.
A Top–Class Customer Care Service
Our help desk support team will be at your disposal round–the–clock if you need help with our Web Control Panel or with any of the applications that we install for you on the dedicated web hosting server. Furthermore if you require assistance tackling all the day–to–day administration tasks on your dedicated web hosting server, you can take a glimpse at our Administration Services package, which includes data backup disk storage space, weekly OS updates, installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Our Web Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most of the help articles have video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.