Phone Support in Shared Hosting
If you decide to use one of our shared hosting packages, you can contact our customer support team over the phone for 14 hrs every day. We will help you choose the ideal package for your web sites because we realize that it's better to discuss these issues with a live person. In case you already own an account, we will help you with any sales/billing questions as well as general issues, even with some technical troubles which do not need too much time or escalation to an administrator since it is more convenient to open a support ticket for time-consuming issues in order to have the correspondence in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server packages that we supply. Whether you wish to find out more about the plans, you have a billing issue or some general issue, you can call us. Though some more complex matters may need a support ticket so as to give some time to our technical support crew to analyze, we'll help you with many technical questions on the phone as well, saving you time and efforts. As we have data centers on three continents - in the United States, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have a global number where you're able to reach us.