One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting packages and you have an inquiry or confront some difficulty, you can get in touch with us 24/7 by opening a helpdesk ticket or by sending an e-mail and we guarantee that you’ll get a response in no more than 60 minutes. If the issue can be solved, we’ll do it before we reply, whereas in case there is something that you need to do on your end, we’ll give you all the necessary information – what possible solutions to try out, what settings to check, etc. Typically, you’ll obtain a reply within only half an hour, which goes to say that waiting for hours and hours on end or even for more than one day to receive assistance is something unthinkable. Our one-hour response guarantee is valid for any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a customer support ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server, you’ll receive a reply within maximum 60 minutes. You can touch base with us whenever you like with regards to billing, general or technical issues and because of the fact that we will be at your disposal 24x7, you will always receive support in a timely manner. Depending on the specific question or issue, we’ll give you more info, solve the predicament if it has been caused by something that is within our reach or tell you how to proceed in case you need to change a specific setting for a web app that we cannot access. You can just forget about waiting around for a whole day for every answer. As a matter of fact, in most cases we reply to tickets and emails within no more than 20 to 25 minutes.