Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with numerous other hosting providers, the ticketing system that we are using with our shared hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember different log-in names and passwords, since you will be able to manage your tickets and the hosting account itself in a single place. So, if you have an inquiry or face a predicament, you can get in touch with our customer service staff right away. Our ticketing system includes a clever search option. This goes to say that even if you’ve opened an enormous number of tickets over the years, you’ll be able to track down the one that you need without difficulty. Furthermore, you can check knowledge base instructions for troubleshooting commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated packages, was developed with one idea in mind – that you should be able to manage everything related to your account from a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or face a complication, you can get in touch with our client service staff momentarily without the need to log into an entirely different system. You can look through your website files or check various account settings while you open a new ticket or read the reply to an old one. In case you’ve got numerous tickets and you want to find a given one, you can use the smart search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a response within the hour regardless of the nature of your question or problem.