24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting packages are twenty-four-seven, so you can forget all about waiting for a few days so as to get assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. If you do have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You'll be able to choose the best way to contact us based on where you are or what hardware you use. We're able to help you for almost any hosting-related query that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and common queries. Our representatives can assist you to pick the best package or give you details about our servers, to check if the system requirements for your web sites are met. When you are an existing customer, you can also get in touch with us via email or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that every time you employ these two ways of communication, you'll receive a response within less than an hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other companies, even large ones, you can compare the response time due to the fact that it usually takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS
Each and every virtual private server package that we provide includes 24/7 customer and tech support, so if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different means of communication - telephone support with several local numbers around the world, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it is much easier to monitor what is going on. The maximum warranted response time for all of the e-mail messages and tickets is 60 minutes, but it hardly ever takes that long to get support. In case you obtain the Managed Services upgrade that we provide, our admins can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server from our company, you will be able to contact us anytime using various channels and the maximum time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech matter, you'll be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you would like to know more about our hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In case you'd like to receive assistance with third-party software that you are unable to install or run effectively, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.